CUSTOMER COMMITMENT

Refund Policy

Last Updated: September 10, 2026 • 10-Day Money-Back Guarantee

01

Our Commitment

At YouTube Transcript Pro (youtubetranscript.pro), we strive to provide the fastest, cleanest YouTube transcript extraction service possible. We want you to be completely confident in your purchase. This Refund Policy explains our 10-day money-back guarantee, eligibility terms, and exactly how to request a refund if needed.

02

10-Day Money-Back Guarantee

We offer a 10-day money-back guarantee for all new credit pack purchases and plans. If you are not satisfied with YouTube Transcript Pro for any reason within the first 10 days of your purchase, you can request a full refund.

Applies to your first-time purchase of any paid credit pack or plan.
The refund request must be made within 10 calendar days of the initial purchase date.
You only need to provide your account email and a brief reason so we know how to improve.
03

Refund Eligibility After 10 Days

After the initial 10-day period, requests are evaluated on a case-by-case basis. We will issue a refund or account credit in the following circumstances:

  • Service outages: Extended technical disruptions or server issues that prevented you from extracting transcripts.
  • Billing errors: Duplicate charges or accidental double-billing processed via Stripe.
  • Failed bulk jobs: Unrecoverable server errors where credits were deducted but transcripts could not be delivered.
  • Other exceptional circumstances: Handled fairly at our team's discretion.
04

Non-Refundable Situations

The following situations are not eligible for a refund:

  • Consumed credits: Credits that have already been used to download transcripts, playlists, or entire channels.
  • Videos lacking captions: Videos where the YouTube creator deliberately disabled public closed captions or subtitles (the tool provides 10 free credits monthly so you can test caption availability prior to purchasing).
  • Terms of Service violations: Accounts terminated for automated abuse, scraping attacks, or unauthorized reselling.
  • Change of mind after extensive use: Requests submitted long after the 10-day guarantee period where credits were actively utilized.
05

How to Request a Refund

To request a refund, please send an email to our support team with the following details:

To: support@youtubetranscript.pro
Subject: Refund Request - [Your Account Email]
Include your account email, approximate purchase date, transaction ID or Stripe receipt number, and a brief explanation of why you're requesting a refund.
06

Refund Processing & Timeline

Once your refund request is received and approved:

3-5 Business Days

We review requests and initiate the Stripe refund within 3-5 business days.

Original Payment Method

Refunds return to the exact card, Apple Pay, or Google Pay account used.

* Banks and card issuers typically take an additional 5-10 business days to credit the balance back to your account statement. Any remaining unconsumed credits from the refunded pack will be removed upon processing.